esseLegal Notice

We at esse operate a live-dealer casino and sportsbook platform available only in jurisdictions where online gaming and wagering are permitted by local law. This legal notice outlines our service scope, account eligibility, your responsibilities as a user, and our commitment to transparent operations. We do not offer our services in any territory where such activity is prohibited by law, and we place the responsibility on individual users to verify their own legal eligibility.

Our platform spans live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus), sportsbook coverage (Liga 1, Piala AFF, Champions League), and esports markets. We integrate payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) that serve Indonesian users in supported jurisdictions. All services on esse are subject to local legal restrictions and user verification.

This document clarifies what esse offers, who may use our platform, what we do to protect your account, and how disputes are resolved. For detailed terms and conditions, visit our Terms pageFor data practices, see our Privacy PolicyFor legal or compliance questions, contact our support team through our Customer Support channels.

Service availability and jurisdiction restrictions

We at esse provide an online entertainment service available only where local law permits online gaming, sportsbook wagering, and live-dealer table play. We do not knowingly offer access from jurisdictions where such activities are prohibited. If your country or region bans online wagering, esse does not operate there, and we do not service users from those territories.

It is your responsibility—not ours—to verify that accessing and using esse complies with the laws of your jurisdiction. We cannot provide legal advice about your local regulations. If you are uncertain whether esse is legal in your area, consult local authorities or legal counsel before creating an account. By using esse, you affirm that you have verified compliance with your own jurisdiction's law and that you are accessing our platform from a location where it is legally permitted.

Account eligibility and user responsibilities

To create and use an esse account, you must meet the following criteria: you are of legal age in your jurisdiction; you are not a resident of any territory where our services are prohibited; you do not appear on any sanctions list or regulatory watchlist; and you have not previously violated our terms or been permanently suspended from esse.

You are solely responsible for ensuring that your use of esse does not violate your local laws. We enforce a Know Your Customer (KYC) verification process before you can withdraw funds. This involves submitting a photo ID, proof of residence, and confirmation of your identity and address. We retain the right to request additional documentation at any time. If we detect false information, identity fraud, or attempts to circumvent our verification process, we will suspend your account permanently and forfeit your balance.

• Age verification: You must be at least 18 years of age (or the legal age in your jurisdiction) to open an esse account. We do not knowingly service minors.
• Identity documentation: During KYC, you provide government-issued identification (passport, national ID, or driver's license). We verify the authenticity of your documents before granting withdrawal privileges.
• Address verification: We require proof of your residential address (utility bill, bank statement, rental agreement) to confirm your location and identity.
• One account per person: Creating multiple accounts to claim bonuses multiple times or evade limits violates our terms and results in account suspension and balance forfeiture.
• Prohibited activities: You may not use automated tools, collude with other players, access esse from prohibited jurisdictions, or attempt to exploit system vulnerabilities. Violation results in permanent suspension.

Data protection and privacy on esse

We at esse collect personal information (name, email, phone, address, payment details, identity documents) to operate our platform, verify your identity, process payments, and comply with legal obligations. We do not sell your data to third parties. We share information only with payment processors, banks, and regulatory authorities as required by applicable law.

We encrypt sensitive data in transit (using TLS/SSL) and at rest. We maintain access controls, audit logs, and standard security practices to prevent unauthorized access. However, no security system is perfect. We cannot guarantee absolute protection against hacking, data breaches, or theft. You use esse at your own risk and are responsible for keeping your password confidential. For complete details on how we handle your data, review our Privacy Policy

Data retention

We retain account and transaction data for at least five years to comply with anti-money-laundering regulations. Identity documents are stored securely and deleted after standard retention periods.

Data access

We limit access to your personal data to authorized compliance and support staff only. We do not share data with marketing firms or third-party advertisers.

Cookie policy

We use cookies to maintain your login session, remember your preferences, and analyze platform usage. You can disable cookies in your browser, but this may degrade your experience on esse.

Right to access

You may request a copy of your personal data held by esse. Contact our support team with this request, and we will provide your data within 30 days.

Liability and dispute resolution

We at esse are not liable for indirect or consequential damages (lost profits, emotional distress, lost opportunity) arising from your use of our platform. Our liability for direct damages is limited to the total amount you deposited in the past 12 months. We are not liable for service interruptions caused by events beyond our control (network failures, natural disasters, government action).

If you dispute a transaction, game outcome, or our conduct, contact our support team with details. We investigate disputes within five business days and respond with our findings. If you remain unsatisfied, you may request escalation to our management team for final review. Our internal dispute process is the sole remedy available; we do not offer external arbitration or third-party mediation at this time. Continued use of esse after a dispute resolution constitutes acceptance of the outcome.

Service interruptions and force majeure

We strive to maintain esse availability 24 hours per day, but we do not guarantee uninterrupted service. We may conduct scheduled maintenance, system upgrades, or emergency repairs that temporarily disable access. We will announce major maintenance in advance when possible.

We are not liable for service interruptions caused by circumstances beyond our control, including internet outages, payment-processor failures, natural disasters, government action, or third-party attacks. During extended outages, your account balance remains secure and accessible once service is restored. If an outage prevents you from withdrawing during a scheduled window (e.g., after a sports event or slot session), we will extend your withdrawal deadline by a reasonable period at no penalty.

Jurisdiction and governing law on esse

These terms are governed by the laws of the jurisdiction in which esse operates. We do not offer our services in any territory where online gaming or sportsbook activity is prohibited by law. Any disputes arising from your use of esse are subject to the jurisdiction and applicable law where esse is licensed to operate. You agree to submit to the exclusive jurisdiction of esse's governing authorities for any legal action.

If local law in your jurisdiction prohibits online wagering, esse does not serve you, and any account created by residents of such jurisdictions is subject to immediate suspension and balance forfeiture. We periodically review service areas and may restrict or expand access based on regulatory changes. Users are responsible for staying informed of legal changes in their jurisdiction and verifying ongoing eligibility to use esse.

Changes to this legal notice

We may update this legal notice at any time to reflect regulatory changes, operational improvements, or new legal obligations. We will notify users of material changes via email or in-app notification. Continued use of esse after an update constitutes acceptance of the revised notice. If you disagree with changes, you may close your account and request a withdrawal of your balance within a specified grace period (typically 30 days).

This legal notice forms part of our complete service agreement. If any provision is found invalid, the remaining provisions remain in effect. Our failure to enforce a term does not waive our right to enforce it later. For questions about this notice or our legal compliance, contact our support team through the platform or visit our FAQ section

By accessing esse, you acknowledge that you have read, understood, and agree to be bound by this legal notice. You confirm that you are of legal age, that your use complies with your jurisdiction's laws, and that you are not a resident of any territory where our services are prohibited. Thank you for your commitment to lawful and responsible use of esse's platform.