essePrivacy Policy

This page describes what we collect when you use esse and how we keep that data protected. We at esse take your privacy seriously and commit to transparent practices around personal information, payment details, and account activity. Our policy outlines what data we gather, who we share it with, how long we retain it, and your rights to access or delete your information.

We operate across supported jurisdictions where online gaming and sportsbook services are legally permitted. Our servers may sit outside your jurisdiction, but we apply consistent encryption and access controls regardless of location. We comply with applicable data-protection laws in the regions where we operate and where our users reside. If you have questions about how we handle your data, our support team is available via live chat or email.

Our privacy practices apply to all esse services: live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus), sportsbook markets (Liga 1, Piala AFF, Champions League), and esports coverage. A single account and login govern all these services, so your data flows through one unified system.

What data we collect on esse

We collect personal information in several categories. First, account creation data: your name, email address, phone number, date of birth, and residential address. We use this to verify your identity and comply with Know Your Customer (KYC) regulations. Second, identity verification documents: when you request a withdrawal, we ask for a photo ID (KTP, passport, or driver's license) and proof of address (utility bill, rental agreement, or bank statement). We store these securely and delete them after standard retention periods per local law.

Third, payment information: we collect details about your deposit and withdrawal methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet account identifiers). We do not store full credit-card numbers or bank account numbers—payment processors handle that directly. Fourth, account activity: we log every login, deposit, withdrawal, game play, bet, and win. This data helps us detect fraud, investigate disputes, and comply with regulatory obligations.

Fifth, device and network information: we record your device type (phone model, operating system), IP address, and browser type. This helps us optimize performance and detect unauthorized access. Sixth, communication records: if you contact our support team, we retain your messages, our responses, and any attachments you provide. We use these to resolve issues and improve our service.

How we use your data on esse

We use collected data for several purposes. Account management: we verify your identity, process deposits and withdrawals, and manage your account settings. Fraud prevention: we analyse patterns to detect suspicious activity, money laundering, or account takeover attempts. Regulatory compliance: we maintain records for tax authorities, financial regulators, and anti-money-laundering (AML) agencies. Customer support: we use your data to respond to inquiries, resolve disputes, and improve our service.

Game operations: we track your play history, calculate winnings and losses, and ensure fair randomization across all games. Marketing (optional): if you opt in, we may send promotional emails about new games, tournaments (Liga 1, Piala AFF coverage), or seasonal offers. You can unsubscribe from marketing emails anytime through your account settings or by contacting support. Legal obligations: we may disclose data to law enforcement or courts if required by legal process.

Account data

We retain your name, email, phone, and address for the lifetime of your account plus a retention period after closure (typically 7 years for regulatory compliance).

Identity documents

We delete uploaded ID photos and address proofs after verification completes, unless we detect fraud or a dispute requires investigation.

Transaction records

We keep deposit, withdrawal, and game-play logs indefinitely for audit and regulatory purposes.

Device & IP logs

We retain device and IP information for 12 months to detect patterns and investigate security incidents.

Third-party processors and data sharing

We share your data with trusted third parties only when necessary. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks) receive transaction details to process deposits and withdrawals. These processors have their own privacy policies; we recommend reviewing them. Email service providers send our transactional emails (account confirmations, withdrawal notifications) and optional marketing messages. Cloud infrastructure providers host our servers and databases; they sign data-processing agreements committing to confidentiality.

Regulatory authorities (tax agencies, financial regulators, anti-money-laundering units) may request your data to investigate compliance or suspected illegal activity. We comply with legal requests and disclose only the minimum information required. We do not share data with advertisers, data brokers, or other commercial entities without your explicit consent. If we merge with or are acquired by another company, we will notify you and provide an opportunity to opt out before your data transfers to the new entity.

Your rights and data access on esse

You have the right to access your personal data. Contact our support team with a data-access request, and we will provide a copy of all information we hold about you within 10 business days. You have the right to correct inaccurate data—update your address, phone, or email directly in your account settings, or ask support to help. You have the right to delete your account and request deletion of associated data, subject to legal retention obligations. We will delete non-essential data (device logs, marketing preferences) immediately; we retain transaction records and identity documents as required by law.

You have the right to object to marketing communications—unsubscribe from promotional emails anytime. You have the right to data portability: we can export your account data in a standard format if you request it. You have the right to lodge a complaint with your local data-protection authority if you believe we have mishandled your information. We encourage you to contact us first so we can address your concerns directly.

Cookies and tracking on esse

We use cookies (small text files stored on your device) to remember your login session, language preference, and account settings. These cookies expire after a set period (typically 30 days) or when you log out. We do not use cookies to track you across other websites. We use analytics tools to measure how users interact with esse—which games are popular, where users encounter friction, how long sessions last. This data is aggregated and anonymised; we do not link it to individual identities.

You can disable cookies in your browser settings, but doing so may impair esse's functionality. We do not respond to "Do Not Track" signals because we do not engage in cross-site tracking. Our analytics do not build profiles for sale to advertisers.

Security and data protection on esse

We encrypt all data in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. We maintain access controls so only authorised staff can view sensitive information. We conduct regular security audits and penetration testing to identify vulnerabilities. We do not guarantee absolute protection against hacking or data breaches; no system is perfectly secure. If a breach occurs, we will notify affected users and relevant authorities as required by law.

You are responsible for keeping your password confidential and logging out after each session, especially on shared devices. If you suspect unauthorised access to your account, contact support immediately. We can help you regain access through identity verification and reset your password.

Policy updates and contact

We may update this privacy policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes via email or in-app notification. Continued use of esse after an update constitutes acceptance of the revised policy. If you disagree with changes, you may close your account and request a data deletion (subject to legal retention obligations).

If you have questions about our privacy practices, contact our support team via live chat or email through our Customer Support pageYou can also reach us during peak hours (evenings across Indonesia) or during holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi—our team responds within one business day. For data-access requests or complaints, include "Privacy Request" in your subject line so we route your inquiry to the correct department.

We are committed to protecting your privacy while delivering transparent, fair gaming and sportsbook services on esse. Our practices reflect industry standards and applicable law. Thank you for trusting us with your personal information.