esse Terms of Use

We at esse operate a live-dealer casino and sportsbook platform serving users in jurisdictions where our services are legally permitted. These terms outline the conditions under which you access our platform, create an account, deposit and withdraw funds, and participate in our games and markets. By using esse, you agree to these terms and our commitment to fair play, data protection, and transparent operations.

Our platform spans live roulette, blackjack, baccarat, and Dragon Tiger tables streamed from certified studios; slot games including Aviator, Sweet Bonanza, and Gates of Olympus; sportsbook coverage of Liga 1, Piala AFF, Champions League, and esports markets; and payment integration with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks. We enforce consistent standards across all offerings—account verification, responsible session management, and dispute resolution.

This document covers account creation, deposits and withdrawals, bonus terms, prohibited conduct, and how we handle disputes. For specific questions about our policies, contact our support team via live chat or email. We update these terms periodically; continued use of esse after updates constitutes acceptance of the revised terms.

Account creation and eligibility on esse

To open an esse account, you must be of legal age in your jurisdiction and not a resident of any territory where our services are prohibited by law. We do not knowingly serve users in jurisdictions that ban online gaming or sportsbook activity. You are responsible for verifying that your use of esse complies with your local laws. Our services are available only where applicable law permits.

During account creation, you provide your name, email, phone number, and residential address. We use this information to verify your identity (Know Your Customer, or KYC) before you can withdraw funds. KYC verification typically completes within one business day. We may request additional documents—a photo ID, proof of address, or bank statement—to confirm your identity or investigate suspicious activity. Providing false information violates our terms and may result in account suspension.

Deposits, withdrawals, and payment terms

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits process instantly and credit to your esse wallet within moments. We do not charge deposit fees. Your account balance is held in trust and remains your property; we do not use your funds for our own operations.

Withdrawals route back to your original funding source. We process withdrawal requests within our standard verification window—typically one business day for verified accounts. New accounts or large withdrawals may require additional verification, which we complete within 24–48 hours. We do not guarantee specific withdrawal timeframes; processing depends on your bank's speed and any regulatory holds. During holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), processing may extend slightly.

• Minimum deposit: We set per-payment-method minimums (typically modest amounts). Check the deposit screen in the app for current limits.
• Maximum deposit: We enforce daily and monthly caps to encourage responsible play. Limits vary by account age and verification status.
• Withdrawal minimum: We require a minimum withdrawal amount (typically small). Amounts below this threshold remain in your account.
• Withdrawal maximum: We may cap daily or monthly withdrawals. Contact our support team if you need to discuss higher limits.

Bonus terms and promotional offers

We occasionally offer promotional bonuses (welcome offers, seasonal promotions, or loyalty rewards). Any bonus we credit to your account comes with specific terms: a playthrough requirement (the amount you must wager before withdrawing bonus funds), game restrictions (some bonuses apply only to slots or live tables), and an expiration date. We display these terms clearly before you claim a bonus. Bonuses are not guaranteed and may be withdrawn or modified at our discretion.

Playthrough requirement

The total amount you must wager (across eligible games) before bonus funds convert to withdrawable balance. We calculate this as a multiple of the bonus amount (e.g., 5× playthrough means you wager five times the bonus before it unlocks).

Game restrictions

Some bonuses apply only to specific games (e.g., slots only, or live tables only). Wagering on restricted games does not count toward playthrough. We specify restrictions in the bonus terms.

Expiration

Bonuses expire after a set period (typically 7–30 days). Unused bonuses forfeit automatically. We notify you of expiration dates in advance.

Abuse prevention

We reserve the right to forfeit bonuses and winnings if we detect abuse (e.g., claiming multiple bonuses via different accounts, or exploiting system errors). We investigate suspected abuse before taking action.

Prohibited conduct and account suspension

We prohibit several activities on esse: using automated tools or bots to play games, colluding with other players to manipulate outcomes, accessing our platform from prohibited jurisdictions, providing false identity information, and attempting to exploit system vulnerabilities. We also prohibit money laundering, fraud, and any activity that violates applicable law.

If we detect prohibited conduct, we may suspend your account immediately, forfeit your balance, and report the activity to relevant authorities. We investigate suspected violations before taking action, but we do not guarantee advance notice. Suspension is permanent unless we determine the violation was unintentional and you request reinstatement through our support team.

Dispute resolution and our liability

If you dispute a transaction, game outcome, or our conduct, contact our support team with details. We investigate disputes within five business days and respond with our findings. If you remain unsatisfied, you may escalate to our management team for final review. We do not offer external arbitration or third-party dispute resolution at this time; our internal process is the sole remedy available.

We are not liable for indirect damages (lost profits, lost opportunity, emotional distress) arising from your use of esse. Our liability for direct damages is limited to the amount you deposited in the past 12 months. We are not liable for service interruptions caused by events beyond our control (natural disasters, government action, internet outages). We maintain industry-standard security practices but do not guarantee absolute protection against hacking or data breaches; you use esse at your own risk.

Jurisdiction and governing law

These terms are governed by the laws of the jurisdiction in which esse operates. We do not offer our services in jurisdictions where online gaming or sportsbook activity is prohibited. Users are responsible for verifying that their access and use of esse comply with their own jurisdiction's law. If you access esse from a prohibited jurisdiction, we may suspend your account and forfeit your balance without liability.

Data protection and privacy on esse

We collect personal information (name, email, phone, address, payment details) to operate our platform, verify your identity, process payments, and comply with legal obligations. We do not sell your data to third parties. We share information only with payment processors, banks, and regulatory authorities as required by law. Our privacy policy details our data practices; review it for complete information.

We encrypt sensitive data in transit and at rest. We maintain access controls and audit logs to prevent unauthorized access. However, no security system is perfect; we cannot guarantee absolute protection. You are responsible for keeping your password confidential and logging out after each session, especially on shared devices.

Changes to these terms

We may update these terms at any time. We notify users of material changes via email or in-app notification. Continued use of esse after an update constitutes acceptance of the revised terms. If you disagree with changes, you may close your account and request a withdrawal of your balance. We process account closures within five business days.

These terms form the complete agreement between you and esse regarding your use of our platform. If any provision is found invalid, the remaining provisions remain in effect. Our failure to enforce a term does not waive our right to enforce it later. If you have questions about these terms, contact our support team through the app or visit our FAQ section.

By creating an account on esse, you acknowledge that you have read, understood, and agree to be bound by these terms. You also confirm that you are of legal age, that your use complies with your jurisdiction's laws, and that you accept our commitment to fair play and transparent operations. Thank you for choosing esse as your platform for live casino and sportsbook entertainment.